Warranty & Returns

How long is my Warranty?

All products purchased from Kawasaki Newcastle are fully covered by manufacturer’s warranty. Some manufacturers offer extended warranty. With any bike purchase it is important that the customer understands that particular manufacturers warranty/terms and conditions

What does my Warranty Cover?

Warranties cover manufacturing faults and defects - not damage caused by wear and tear, crashing or abuse. If you feel the product you purchased has developed a fault not due to the above, please contact us as many problems can be solved without you incurring postage - should the goods need to be returned.

Product Maintenance

Sometimes a customer will call after several months of using a product and tell us that a part of their product has a default and / or may have caused damage to the product. First of all please stop using the product if you even suspect something might be wrong please email us.

My Product has a Fault... what do I do?

If a fault develops you must stop using the product immediately and return it to us. We will then return the part(s) to the supplier and they will determine if it's a warranty issue. Warranty only covers faults that develop during normal usage of the product. All manufacturers differ on how they define 'normal usage'. As an example, most manufacturers do not consider racing as 'normal usage'. To define what a particular bicycle manufacturer defines as 'normal usage', please refer to your owner’s manual or the manufacturer's website. As an example, if your rear hub breaks, stop using it and carefully remove the hub or part that's deemed faulty and return it to us.

Fair Play

At Kawasaki Newcastle we operate a fair play policy to protect you and us. We will warrantee immediately anything our suppliers see as being down to a fault. Occasionally people try to warranty products unfairly (i.e. when a product had been abused) or change their mind about a product well into its usage. We do our best to resolve problems but don't consider this fair play. Ultimately we want happy customers - so please be fair with us and we'll be fair with you :)

Returning Goods

• Goods must be returned within 5 days of receipt to receive a refund excluding postage and packaging.
• Goods must be in original packaging including labelling.
• Goods must be complete - even if broken.
• Goods must not be fitted or used.
• Goods must be clean.

This clause is to ensure that our customer service level is kept to a premium. It is the consumer’s responsibility to ensure they order the correct product from the website. We advise all our customers to email us. Or call our sales support team with any queries prior to purchase. Kawasaki Newcastle is not a silent business and encourages consumer interaction.

We cannot accept responsibility for damaged caused when packing goods - please take care:)
How to Pack Your Goods.
Check Product Sizes & Compatibility Carefully

Postage Refund

We only refund postage on goods deemed to be warranty by the manufacturer or if we send out the wrong item. If you change your mind about a product after receiving it, we will be happy to exchange it but we don't consider it fair play to be expected to pay the collection or re-delivery charges and hence this is the customer’s responsibility. Please read our Terms & Conditions.

Postage - which service to use

For security and verification, you may only send goods back to us using Priority, Recorded Delivery or Guaranteed services but we can only refund the approximate first class postage cost.

Product Prices

Kawasaki Newcastle include VAT at the standard UK rate of 17.5% on all goods irrespective of whether they are shipped outside the EU. If you have purchased our products from outside the UK and wish to claim back that portion of the purchase from HMRC, then please download form VAT65A from the HMRC website and follow the instructions contained therein.

Product Price Errors

We do our best to ensure product prices on our web site are up to date and correct but errors occur occasionally. Please email us if you think there is a problem.

Secure Payment

We do our best to ensure product prices on our web site are up to date and correct but errors occur occasionally. Please email us if you think there is a problem.

Website Changes

Changes to our Terms will be posted on this page so you can always be confident of how we process your orders and information and what our terms are.